Welcome to MaryJanesFarm®!
At MaryJanesFarm we are committed to providing the finest in customer service, and to that end, this page is intended to lay out our terms of use and clarify our policies in handling your orders, as well as to answer any problems, concerns or questions that may arise from your shopping experience with us.
This website (shop.maryjanesfarm.org, our “shopping site”), MaryJanesFarm.org, FarmgirlSisterhood.org, InternationalGlampingWeekend.com, and any and all aliases of those sites (“our Sites”) are owned and operated by Paradise Farm Organics, Inc. dba MaryJanesFarm (throughout these Terms of Use, “MaryJanesFarm” refers collectively to Paradise Farm Organics, Inc. and its subsidiaries, affiliates, and related companies). MaryJanesFarm maintains our Sites as a service to its visitors and customers, subject to the following terms and conditions concerning the use of our Sites (“Terms of Use”). When you use our Sites, you accept the Terms of Use; if you do not agree to the Terms of Use do not use our Sites.
MaryJanesFarm reserves the right to modify content on our Sites and in these Terms of Use periodically without prior notice.
Contents
Privacy Policy
MaryJanesFarm has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for our Sites.
Personal Information
Under no circumstances do we share any information that can personally identify you with any entity outside of MaryJanesFarm, nor do we obtain any personally identifying information about you beyond that necessary to process any orders you place with us, or unless you choose to provide such information by filling in and submitting Web forms or other similar means of communication on our Sites.
Your browser must be able to support cookies in order to place an order on our shopping site or use the Farmgirl Connection forum. If you do not have cookies enabled, you will not be able to complete an order or effectively use our forum. The remainder of the pages and functionality on our Sites do not require you to accept cookies for their use.
What are cookies? Cookies are small text files stored on your computer by your browser and used to identify your computer or save certain preferences or other pieces of data regarding your usage of a site. Only the site that requested the creation of a cookie can access the information in that cookie; websites cannot read the cookie of another site.
Statistical Information About Your Visit
Certain information is obtained while visiting our Sites, even if you do not place an order or create an account with us. This information cannot be used to identify you personally, but is used to record information about visits to our Sites. This information is used to create statistical data such as how many people visit our Sites, which pages they visit, and which browsers are being used. We use these statistics about your visit to help us improve the performance of our Sites and the overall user experience.
Google Analytics
On most of our Sites, we use a tool called “Google Analytics” to collect this statistical information.
We use the information we get from Google Analytics to improve our sites and develop or improve other services and products offered by MaryJanesFarm, e.g. the Farmgirl Sisterhood. Google Analytics uses the IP address assigned to your computer on the date you visit as its means of identification, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics saves a cookie on your computer to identify you as a unique user the next time you visit our sites, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
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How We Make Shopping Safe
Our shopping site is secured from the top down with multiple layers of firewalls, secure passwords, and high encryption, guaranteeing you a secure shopping experience. The shopping cart is PCI compliant and uses HTTPS and a 128bit SSL certificate. All sensitive information, such as credit cards and passwords, is stored using advanced, military-grade encryption behind another firewall layer on a server separate from the shopping site.
Still prefer to order the good old-fashioned way?
If you would rather order over the phone, you can call us at 1 (888) 750-6004 and we would be glad to take your order.
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Legal Disclaimer
OUR SITES ARE PROVIDED BY MARYJANESFARM ON AN “AS IS” AND “AS AVAILABLE” BASIS. MARYJANESFARM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITES, THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR SITES. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MARYJANESFARM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MARYJANESFARM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR SITES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY MARYJANESFARM NOR ITS AFFILIATES, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, OR THE LIKE, SHALL CREATE A WARRANTY, NOR SHALL USER RELY ON ANY SUCH INFORMATION OR ADVICE.
Under no circumstances shall MaryJanesFarm or any other party involved in creating, producing, or distributing our Sites be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use our Sites, including but not limited to reliance by a User on any information obtained from MaryJanesFarm or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to MaryJanesFarm’s records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through MaryJanesFarm and our Sites. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law.
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Copyrights and Trademarks
Copyright 2016 Paradise Farm Organics, Inc. All rights reserved.
our Sites and all text, logos, photos, and any other images and media on it are the property of MaryJanesFarm and are protected by U.S. and international copyright laws. MaryJanesFarm reserves all rights to our Sites and their content that are not specifically granted in any agreements with MaryJanesFarm or in the Terms of Use. The contents of our Sites may not be reproduced, modified, or distributed without the express written permission of MaryJanesFarm.
Trademarks
MaryJanesFarm®, Farmgirl Barter™, Farmgirl Clean™, Farmgirl Fresh™, The Farmgirl Connection™, The MaryJane Way!®, Project F.A.R.M.®, Raising Jane®, and Simply M.J.® are the exclusive property of MaryJane Butters, and may not be used in any way without the written permission of MaryJanesFarm. All other trademarks used on our Sites, including, but not limited to, Paradise Farm Organics®, Simple Solutions For Everyday Organic®, From Farmhouse To Your House®, BakeOver®, Budget Mix®, ChillOver®, Cooks In The Bag Pouch Cook®, EcoPouch® and FoldOver® are the exclusive property of Paradise Farm Organics, Inc, and may not be used in any way without the written permission of MaryJanesFarm. These trademarks may not be used in connection with any product or service that is not MaryJanesFarm’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MaryJanesFarm.
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Our Unconditional Guarantee
We understand that buying by phone, by mail, or online is an act of trust, and we want to be worthy of yours. Consequently, your order is backed by this unconditional guarantee: If you are not completely satisfied with the quality of your purchase, please contact us immediately and we will do whatever we can to help make it right for you.
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Problems on your Order
Refunds/Credits/Replacements
If there are missing or mis-shipped items in your order, please call us immediately. We will ship out any replacements or substitutions due to an error on our part as soon as possible and free of any shipping charges to you.
Depending on the items ordered and the reason you are dissatisfied with your order, we may or may not give you a refund and we may or may not request a return.
If you feel an item has quality issues and we decide a return is warranted, you can return the item, but the item must be in re-saleable condition and must be received within 30 days of purchase.
If you are requesting a refund or credit because an item is defective, we will order a call-tag pickup so that we can ascertain the nature of the problem. Items must be received within 30 days of purchase.
We will not include the original cost of shipping in any refund or credit unless we deem the item defective.
Damaged or Lost Shipments
If your shipment arrives in poor condition or is long overdue, please call immediately to inform us of the issue. We will send out a replacement order and file a claim with the shipping company to recover losses on damaged or lost shipments. If their records show that a shipment is still in transit, we will inform you of its status and its expected date of delivery. If it still does not arrive on the expected date, please call us to arrange shipment of a replacement. Please keep in mind that some USPS shipments do not offer tracking.
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Bulk Returns Policy
If you’re considering purchasing our food in bulk, we suggest that you first purchase a sample pouch to be certain you’ll be pleased with the product because bulk foods cannot be returned.
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Pricing
The prices listed on the shopping site reflect our most recent prices. We reserve the right to modify or update our prices periodically as necessary. However, despite our constant vigilance, occasional errors slip in.
Pricing Discrepancies
If there is a discrepancy between the listed price of an item on your order and the correct price, we will take one of the following actions:
- If the correct price of an item is lower than that on your order, we’ll charge you the lower price and ship your order.
- If the correct price of an item is higher than that on your order, we’ll make a reasonable effort to contact you to alert you to the correct price and confirm your desire to receive the item still. If we can’t contact you, we’ll ship your order anyway and either
- charge the price listed on your order, if the error in pricing is ours, or
- simply change the price on your order to reflect the correct price.
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Shipping
Our shopping site is connected directly to UPS and USPS, and generates real-time shipping charges when you finalize your order. However, we reserve the right to tailor the shipping service to suit your order and to make it the most cost-effective for you. The shipping estimate displayed on your cart and during checkout does not necessarily reflect the final shipping you will be charged. We may modify the shipping based on the physical dimensions, the weight, and the contents of your order. Certain items can be shipped for much less or have special shipping arrangements, and we will appropriately adjust your shipping before charging you.
Please understand that we do our best to ship your order in a timely fashion and in as secure a condition as possible, and we generally have had good experiences with UPS; however, we cannot ultimately be responsible for your order and the timely delivery of it once it leaves our hands. Please make sure to provide us with correct addresses and any special delivery instructions to ensure the order reaches you in a timely fashion in and good condition.
Should there be any problems that occur during delivery before the shipment leaves our shipping providers’ care, we will take responsibility for replacing or refunding your order. If the order is marked as delivered on our shipping providers’ records and upon investigation is found to have been done to the best of their ability and in the best of faith, replacing orders damaged or lost thereafter will be your responsibility.
Shipping Services
UPS is our primary delivery service, but we reserve the right to change delivery services as best suits your order. Please let us know in the “Address Notes” field for your shipping address if a certain delivery service does not deliver to that address.
Rush Shipping
In a rush? We can ship your order Next Day Air, 2nd Day Air, or 3-Day Select.
During a normal business week, most of our orders ship within 3 days; however, we do not guarantee that. Note that if you do not feel expedited shipping is necessary as of the date you place your order, please contact us directly or advise us in the “Order Comments” field of the date by which you need to receive your order to ensure we ship it in the most timely fashion possible.
If you have any concerns at all about receiving your order by a specific date, whether or not you select an expedited shipping method, it is always best to contact us to be certain we are aware of your order.
If you place an order asking us to ship it using one of the expedited options, the order will need to be placed by a certain time each day to allow us the time to pack it to make UPS’ schedule:
- Next Day Air — 10 a.m. Pacific Standard Time
- 2nd Day Air / 3-Day Select — 1 p.m. Pacific Standard Time
Please keep in mind that the amount of time it takes to ship the package to you does not include the day you place the order or Saturdays and Sundays. So, by way of example, placing an order to ship by 3-Day Select on Wednesday will not get it to you on Friday (Wednesday, Thursday, Friday), it will get it to you on Monday (Thursday, Friday, Monday) — 3 business days after the day UPS picks it up.
Next Day Air AM is an option for Saturday delivery in some cities.
Also, please be aware that exceptional orders may take longer to prepare for shipping. Exceptional orders include large bulk orders, most international orders, and orders requiring special packaging.
Shipping to Alaska and Hawaii
Shipments to Alaska and Hawaii must be sent via UPS Worldwide or expedited services (2nd Day Air, Next Day Air, or Worldwide Saver) or via USPS Priority or Airmail services. USPS is our preferred method of delivery to these states.
Shipping to Foreign Destinations
Shipments to foreign destinations, including those to Canada, must be sent via UPS Worldwide or expedited services (2nd Day Air, Next Day Air, or Worldwide Saver) or via USPS Priority or Airmail services. USPS is our preferred method of delivery outside the United States. All foreign customers, including customers from Canada, are responsible for any duty, import taxes, and broker charges. Please contact your customs office for information on duties, taxes, and restricted items.
Shipping Holidays
Since we celebrate the following holidays with our families, we won’t be able to process orders for shipping on these days: New Year’s Eve and Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas, plus the days between Christmas and New Year’s Day. Please allow additional processing time during these holidays.
Shipping Charges on Modified Orders
If you modify your order after initially placing it, we will adjust your shipping to appropriately cover the costs of your adjusted order. The same applies if we have a need to modify your order (in the case of backorders, for instance).
Incorrect Addresses and Undeliverable Shipments
If we receive an incorrect address due to your error, we are not responsible for any delays in receiving your order. The same is true for any undeliverable shipments returned to us. In addition, you will be responsible for any extra shipping charges accrued in resending such a shipment.
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Backorders
We will ship all the rest of the available items in the order. If an item is out of stock, out of season, or otherwise currently unavailable, we leave it to our discretion as to whether to remove the item from the order or to backorder the item. We will ship all the rest of the available items in the order. We prefer not to backorder an item if possible, particularly if it is out of season or likely to be out of stock for a long period of time. Because we manage our inventory based on orders placed, there is a 25% restocking fee for canceled items. We will always do our best to list any out-of-stock products as such on our shopping site.
Shipping Backorders
If the item is backordered because it becomes unavailable after you place your order, we will not charge you any additional shipping.
If we declare an item as out of stock or clearly state the times an item is available and you wish to place the item on backorder anyway, then any additional shipping charges will be your responsibility and will be charged in the same fashion as the original order in the absence of further instructions from you.
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Contact Us
If you have any questions about our terms of use or our order handling policies, you can contact us at iris@maryjanesfarm.org
Other Ways to Order from MaryJanesFarm
Aside from ordering online, please feel free to order from us by any of these other methods:
- By Phone — 1 (888) 750-6004, toll-free 24 hours a day. If we don’t personally answer your call, you can place your order on our answering machine. If you have a question, however small, please do not hesitate to leave your phone number and we’ll call you back.
- By E-mail — send your order to orders@maryjanesfarm.org or iris@maryjanesfarm.org, then call us with the payment information. Please don’t e-mail your credit card information, since we cannot guarantee its safety.
- By Mail — MaryJanesFarm, 1000 Wild Iris Lane, Moscow, Idaho 83843. Be sure to indicate card type, card number and expiration date when filling out your order. Please do not send cash in the mail. If you choose to use a money order, please call us first to let us figure out the weight of your order, so you can include the shipping cost estimate in your payment.
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